All purchases returned within 30 days of receipt are eligible for a refund or exchange when returned in new, unused condition. See below for details. Items must be in original packaging and suitable for resale.
If you ordered the wrong items and you can't use them, don't worry. As long as they are in mint condition, you can return them.
Didn't get what you ordered? Even with packing controls in place, this may happen. Please accept our apologies for the inconvenience. We will contact you promptly to arrange for delivery of the correct items and we will provide a means for the return of the wrong parts. Kindly call us at (772) 882-6644 or send an email to firstname.lastname@example.org with following information:
When returning parts, please pack well!
If not properly packed, parts can be damaged in shipping. Please use original packing materials when possible. If they come back damaged or broken, no refund will be given. This does happen.
Email is the best way to contact us for problems with your order. Our customer service folks frequently work long but limited hours. We also welcome your telephone calls. We cannot always answer the telephone immediately. If we do not answer, please leave a detailed message and telephone number where you can be reached. We WILL return your call by the end of the next business day. Be sure to include your invoice number in all communications about your order.
Soft Dental Grips
10015 SE Osprey Pointe Dr
Hobe Sound, FL 33455-3024
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